Refund policy

At Primley Studios, every item is handmade and/or personalized to order. Because of this, all sales are final — we're unable to accept returns, exchanges, or cancellations once an order has been placed and production has begun.

Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us at primleystudios@gmail.com within 3 days of delivery with your order number and photos of the issue. We'll work with you on a replacement or store credit.

Personalization Errors
If you notice an error in your order before it ships (such as a typo in personalization), please reach out right away. Once production has started, we may not be able to make changes.

International Customers
Some countries provide consumers with statutory return rights that may apply regardless of this policy. If you have questions about your rights under local law, please contact us.

Questions?
Email us at primleystudios@gmail.com — we're happy to help.